“Time is the most important and undervalued asset in customer experience” and yet is it under explored. Sarah Evans-Howe frames how time is considered in society, in business and its application to the customer experience. I loved this book. It covers more than time, exploring its connection to the changing customer experience within a journey of the notion of time. Make time for yourself to read it!"

 

Dr Annmarie Hanlon

Associate Professor in Digital and AI Marketing

University College London

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Available via:

The Role of Temporality in Customer Experience: Why Time Matters to Customers | SpringerLink 

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